I. When will I receive my order?
As soon as payment for your order has been received, your order will be processed by our distribution centre. During this processing we will keep you informed of every step. You will receive email confirmation of your order, your payment, processing and eventually dispatch. We aim to dispatch all orders within 5 working days.

II. Can I change my order?
Once you have confirmed your order, you can no longer change it.

III. How do I know that my order has been accepted?
As soon as your order is received by KZ, you will receive an email confirmation with all the details of your order. When your payment has been received, you will receive a new email with the payment confirmation.

IV. What is the current status of my order tracking?
In order to keep you informed about the most recent information on the processing and delivery of your order, KZ will send you a new confirmation with the latest status at each step of the ordering process.

V. I have not received a receipt confirmation, order confirmation or delivery notice by email.
Please contact our us to email : after-sales@kzhifi.com

Dongguan Yuanze Acoustic Technology Co., Ltd.
Email:brand@kzhifi.com / tyvan@kzhifi.com
Mob/WhatsApp/wecha: +86 133 6063 8258 (Internatioanl Business)

Add: 2nd Floor, Building A, Longchang MicroPort Park
No. 26 Hantang Street, Gutou Community, Dongcheng ,Dongguan,Guangdong,China,523000

 © 2021 KZ ACOUSTICS. All rights reserved.