Shipping Policy
SHIPPING OPTIONS
Shipping charges are based on the shipping method you choose (either standard or express) and the size of your product order. When you make a purchase on kzhifi.com, the shipping charge is estimated in your basket, and will appear on the Payment Options page of the checkout process.
TRACKING YOUR ORDER
You can get the tracking number provided from our team and track the status of your shipment. Order information generally becomes available 24 hours after you place your order.
REPORTING LOST OR DAMAGED PACKAGES
Satisfaction is guaranteed on all products purchased by consumers directly from KZ. We hope you enjoy our products. If you have lost or damaged packages from the purchase, please send an email to after-sales@kzhifi.com, we will resolve the problem with you. Be sure to write down the order number clearly in your email and show us the purchase records. Failure to do so may result in your orders being refused or cause delays in processing your refund.
QUESTIONS AND FEEDBACK
For questions or concerns, about shipping policy. Please send us any and all feedback pertaining to shipping policy, or any other issue.
Dongguan Yuanze Acoustic Technology Co., Ltd.
Business cooperation: sales@kzhifi.com / tyvan@kzhifi.com
After-sales service: after-sales@kzhifi.com
Mob/WhatsApp/wechat: +86 133 6063 8258 (Internatioanl Business)
Add: 2nd Floor, Building A, Longchang MicroPort Park
No. 26 Hantang Street, Gutou Community, Dongcheng, Dongguan, Guangdong, China, 523000
© 2021 KZ ACOUSTICS. All rights reserved.
Shipping charges are based on the shipping method you choose (either standard or express) and the size of your product order. When you make a purchase on kzhifi.com, the shipping charge is estimated in your basket, and will appear on the Payment Options page of the checkout process.
Country |
Method |
Carrier | Delivery time |
Costs
|
| NOTE: The following shipping costs only for reference based on small bulk quantity, about specific shipping costsfor large order, please confirm with us first ) | ||||
| United States | Standard shipping | UPS | 10-15 days | $1000 for orders over $100,000 |
| $500 flat fee on all orders | ||||
| Express Shipping | UPS | 7-10 days | $1500 | |
| Canada | Express shipping Worldwide | DHL | 7-10 days | $2000 *Does not include any duties & taxes (responsibility of the receiver). Note we do not offer free shipping on international returns. Any return shipping costs are the responsibility of the buyer. |
| International (all other countries) |
Standard shipping Worldwide | UPS | 10-15 days | $2500 *Does not include any duties & taxes (responsibility of the receiver). Note we do not offer free shipping on international returns. Any return shipping costs are the responsibility of the buyer. |
TRACKING YOUR ORDER
You can get the tracking number provided from our team and track the status of your shipment. Order information generally becomes available 24 hours after you place your order.
REPORTING LOST OR DAMAGED PACKAGES
Satisfaction is guaranteed on all products purchased by consumers directly from KZ. We hope you enjoy our products. If you have lost or damaged packages from the purchase, please send an email to after-sales@kzhifi.com, we will resolve the problem with you. Be sure to write down the order number clearly in your email and show us the purchase records. Failure to do so may result in your orders being refused or cause delays in processing your refund.
QUESTIONS AND FEEDBACK
For questions or concerns, about shipping policy. Please send us any and all feedback pertaining to shipping policy, or any other issue.
Dongguan Yuanze Acoustic Technology Co., Ltd.
Business cooperation: sales@kzhifi.com / tyvan@kzhifi.com
After-sales service: after-sales@kzhifi.com
Mob/WhatsApp/wechat: +86 133 6063 8258 (Internatioanl Business)
Add: 2nd Floor, Building A, Longchang MicroPort Park
No. 26 Hantang Street, Gutou Community, Dongcheng, Dongguan, Guangdong, China, 523000
© 2021 KZ ACOUSTICS. All rights reserved.